Terms & Conditions
General approach and methodology
Owen Weaver Limited is committed to providing professional services to its clients in a cost-effective way that achieves measurable business benefits. The company’s aim is to deliver consistently high quality learning events using innovative methods that reflect the latest best practice and it strives to improve its services continuously through regular reviews and feedback from clients. The company endeavours to maintain a high professional standard by keeping abreast of the latest developments and best practice in the field of Human Resources Management and Development.
In designing and delivering training interventions, the Company’s approach is always to understand first the issues and culture of the client and to ensure that any intervention supports the values of the client and is highly tailored to meet the needs of the participants. The work by Owen Weaver Limited is undertaken in partnership with the client through its key stakeholders, agreeing respective roles and ensuring that it supports the development of capacity and capability inside the client’s organization in order to build sustainability. The learning events designed and delivered by Owen Weaver Limited are created carefully to blend together a range of learning techniques that allow for individual learning styles. All course materials, exercises and case studies etc are based on up to date, real and relevant situations, experienced by participants in the workplace. The style of delivery enables maximum participation by delegates and encourages individuals to identify and plan for the changes they need to make to their behaviour in the workplace.
Quality assurance and evaluation
Owen Weaver Limited prides itself on delivering a high quality and value for money service, and is committed to ensuring that end products achieve a standard that complies with both contractual and legislative requirements. To achieve this the company will work closely with clients to agree standards in all aspects of the service, including: the overall quality of events; the quality of the exercises set and learning materials delivered; the quality of the relationship with the client and any other relevant stakeholders. The quality of learning interventions will be monitored by using feedback from delegates and clients, using methods which include regular project review meetings with clients and post event review forms from delegates. Every effort will be made to resolve any issues or problems that may arise between the company and its clients as promptly as possible. Meetings will be arranged with representatives of the client at agreed stages throughout the contract period to report on progress and to discuss any opportunities for improving the service or its cost effectiveness.
All development activities provided by Owen Weaver Limited will deliver real business benefits to the client. Appropriate criteria will be identified between the client and the company that enable a return on the investment in training to be measured. Such criteria will include: immediate post-event evaluation to gauge satisfaction with the learning process, facilities, tutor and learning methods; participant and line manager evaluation three months after the training, focusing on assessing the extent to which the learning has been applied in the workplace and any action plans implemented (a sample of this information could be gathered from line managers and used to inform the quarterly review meetings); evaluation by the participant and line manager on an annual basis to measure the extent to which the training has been translated into improved performance of the participant and the resulting impact on the organization (a sample of this information could be gathered to inform the review meetings).
Ethics, diversity, and the environment
Owen Weaver Limited is a company run by Learning and Development Professionals, and operates, wherever possible, under its clients’ own in-house policies on equality and diversity, the principles of which are honoured in the policies and training it provides. The examples, exercises and language used in its materials and events avoid the use of stereotypes or references that are not inclusive. Moreover, the training exercises provided are designed to be accessible by all groups of learners, regardless of ability. Any inappropriate and/or discriminatory behaviour that occurs within any of its training events are always challenged.
The company takes steps to conserve energy and resources by using recycled paper, flipcharts, pens and printer cartridges. Waste paper, printer cartridges and other appropriate resources are recycled. Every effort is made to conserve paper and flipcharts by ensuring that, wherever possible, both sides are used.
Ownership of documentation
All documentation produced under contract by Owen Weaver Limited for its clients remains the property of Owen Weaver Limited unless it agrees to the contrary.
Confidentiality
Discussions between the client, its employees attending courses provided by Owen Weaver Limited, arising from preparatory meetings, training events, or post-training reviews will be kept in the strictest confidence and will comply with the client’s own in-house policies, regulations and working practices. Written authorisation will be sought from the client for the use of feedback material being used by the company in future promotional material.
Indemnity / liability
Owen Weaver Limited, whilst acting under contract with the client, will be fully indemnified by the
client’s own insurance. The company does hold professional indemnity insurance under policy number HU P16 145481.
An annex to the contract will detail the specification for each individual client in the following clauses:
Alteration of terms
Changes to the description and specification of the activity must be agreed between the parties.
Fees and expenses
To be agreed between the company and the client at the outset of each contract.
Assignment to third parties
Assignment of the work, or part of the work, to third parties must be agreed by both parties.
Termination and cancellation
If the client cancels the piece of work, or event, up to one month before it is scheduled to have been completed or to take place, the client must agree to reimburse the company for any pre-event meetings attended and any preparatory work undertaken. If the piece of work or event is cancelled within one month of the commencement of the piece of work or the event taking place, the client agrees to reimburse the company for any pre-event meetings attended, any preparatory work undertaken, plus 50% of the company’s costs of delivering the piece of work or training. In the event that the company withdraws from the contract, the company agrees to forego reimbursement of any preparatory work undertaken  |
